How we store and transmit Data
At the hotel and other group operations
Your Data may be shared with companies forming part of Roosendaal Hotels. We have policies and procedures to limit access to Data to authorised personnel only.
Our customer information system and reservation system
We store certain customer information and reservation details within our PMS – Property Management System. Such systems is a secure customer database stored on a dedicated server. The stored database includes Data such as guest name, address, phone numbers, position, company name and credit card information. We may also store other information such as your room, food and beverage, other service preferences and transaction history. This information may be shared within our group individual hotels to better anticipate your needs prior to and during your stay.
Our server resides behind firewalls to protect the Data collected from you against unauthorised or accidental access.
In our marketing database
Some of our group operations maintain a database of customer information which is used for marketing, promotion and research, understanding and analysing customer behaviour and customer profiling to improve our services. You will receive marketing and promotional materials if you have already given your express and specific consent in some data collection forms. You may elect to unsubscribe from receiving future e-mail promotions at any time.
Secure transmission and storage of data
We treat all Data that you provide to us as confidential information. To prevent Data from unauthorised access or leakage, we have adopted and regularly monitor our group’s security and data privacy policies and procedures. We use SSL protocol – an industry standard for encryption over the Internet, to protect the Data. When you type in sensitive information such as credit card details, it will be automatically encrypted and transferred over a SSL connection. This ensures that your sensitive Data is encrypted as it travels over the Internet. You will know that you are in a secure mode when the security icon (such as a lock) appears in the computer screen.
Disclosure of information to third parties
In addition to the required information sharing described above, we use the services of third party agents, such as e-mail service providers and mail houses for the purpose of mailing materials to our patrons. These parties are contractually prohibited from using Data for any purpose other than for the purpose specified in their respective contracts. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale of Data to entities outside of the Roosendaal Hotels for any use unrelated to our group operations or use of Data by third party for their own purposes. Roosendaal Hotels will implement, where necessary appropriate measures, including contractual clauses, to secure the transfer of your Data to the third party service providers located in a country* with a level of protection different from the one existing in the country in which your Data is collected.
Important Notice Regarding Cybersecurity
We have observed an increase in cybercrime activities, particularly spear phishing and social engineering attacks, targeting individuals and businesses in the hospitality industry. These attacks often involve fraudulent emails or messages attempting to trick recipients into revealing sensitive information or making unauthorized payments.
We urge all our clients to exercise extreme caution when:
Receiving unexpected emails or messages: Be wary of emails or messages from unknown senders, even if they appear to be from legitimate sources.
Clicking on links or downloading attachments: Do not click on any links or download any attachments from suspicious emails or messages, even if they appear to be from a trusted source.
Making payments: Always verify payment instructions directly with the intended recipient through independent channels, such as a phone call to a known contact number.
If you have any doubts or concerns about the authenticity of any email or message, please:
Contact us directly through our official channels ([email protected], +356 2359 3000) to verify the legitimacy of the communication.
Do not respond to or engage with suspicious communications.
We are committed to protecting our clients from cyber threats and will continue to monitor and adapt our security measures to mitigate these risks.
